RETURN AND REFUND POLICIES

All items are returnable within 7 days of the signed delivery confirmation date. When making a return, please follow these simple steps:

1) Send us an email regarding your reason for returning the item. Include the tracking number.

2) Insure the package to be returned for the cost you paid for the item.

3) Enclose a copy of the packaging invoice.

4) Ensure that the items you return are not substitutes, and in their original condition.

5) Any certificate provided with the item must be returned.

TO INFORM US OF YOUR RETURN

You can expect a refund within 10-14 days of our receipt of your returned item or your cancellation of an order. The refund amount will include the cost of the item returned and any applicable tax ( Illinois residents only ).

Because we provide an attractive shipping incentive (minimal fee per item, along with us incurring the costs of insurance and delivery confirmation), we cannot refund for any shipping, delivery confirmation, or insurance costs upon your return shipment.

Your refund must be made with the same original payment method you used for the purchase.

DAMAGED ITEM PROCEDURE

1) Damage claims can only be made on items shipped with insurance. We ship all our items with insurance for that very reason.

2) Please do not return items damaged in shipment, as doing so will void the shipping insurance.

3) Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier, so please check with the carrier for specific instructions. We recommend you use delivery tracking and get a delivery receipt.

4) Be sure to retain all original packaging, as well as all pieces of the damaged item (s), as the shipping agent will request to examine them.

 

For information on filing a claim through the following carriers:

US Postal Service: http://www.usps.com

United Parcel Service: http://www.ups.com

Federal Express: http://www.fedex.com

DHL: http://www.dhl.com